The Mando Shop offers a three day evaluation period on all new instruments. Within three days from receiving the instrument, you may return it. Please contact us for a return authorization number. Upon receiving the return authorization number, the instrument must be shipped back to us on the next business day with the instrument packed in the original shipping container, properly insured and in new condition or the return will not be accepted. A 15% restocking fee will be charged for all returns. It is the customer’s responsibility for the original and return shipping charges. Any purchased modifications such as installation of a strap button or pickup will nullify the evaluation period return option.
If an order is cancelled prior to shipment, the PayPal fees associated with the order will be subtracted from the refund.